Privacy Policy

Pitchre Real Estate

Pitchre Real Estate (“Pitchre”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website (“Website”) or engage with our services.

1. What Information We Collect

We may collect the following types of personal information:

A. Information You Provide to Us

When you:

  • Submit an enquiry
  • Register for property updates
  • Book an inspection
  • Apply to rent a property
  • Request property management services
  • Contact us via phone, email, or forms

We may collect:

  • Full name
  • Phone number
  • Email address
  • Residential address
  • Identification documents (for tenancy or compliance purposes)
  • Employment and financial details (for rental applications)
  • Property preferences

B. Automatically Collected Information

When you use our Website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time and date of access
  • Referring websites

This information helps us improve Website performance and user experience.

2. How We Use Your Information

  • Respond to enquiries
  • Provide property information and updates
  • Process rental or purchase enquiries
  • Conduct tenant screening and compliance checks
  • Manage properties and client relationships
  • Send marketing communications (if you opt in)
  • Improve our Website and services
  • Meet legal and regulatory obligations

We use your personal information to:

3. Marketing Communications

We may send you:

  • Property alerts
  • Market updates
  • Service information

You can unsubscribe at any time by:

  • Clicking “unsubscribe” in emails
  • Contacting us directly

4. Disclosure of Personal Information

We may share your information with:

  • Property owners or landlords
  • Vendors or buyers in a transaction
  • Property management service providers
  • Tenancy databases (where required)
  • IT service providers and CRM platforms
  • Marketing platforms
  • Government or regulatory authorities (where required by law)

We do not sell personal information.

5. Storage & Security

We take reasonable steps to protect your personal information from:

  • Misuse
  • Loss
  • Unauthorised access
  • Disclosure
  • Alteration

Information may be stored:

  • In secure digital systems
  • With cloud-based service providers
  • In physical files where required

6. Cookies & Website Tracking

Our Website may use cookies to:

  • Improve user experience
  • Analyse Website traffic
  • Personalise content

You can disable cookies via your browser settings, but this may affect Website functionality.

7. Accessing or Correcting Your Information

You may request access to your personal information or request corrections by contacting us.
We may need to verify your identity before providing access.

8. Overseas Disclosure

Some of our service providers (e.g., cloud platforms, CRM systems) may store data overseas. We take reasonable steps to ensure your information remains protected.

9. Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for their privacy practices.

10. How Long We Keep Information

We retain personal information only as long as necessary for:

  • Business operations
  • Legal requirements
  • Property management obligations

11. Complaints

If you believe we have breached your privacy rights, you may contact us. We will investigate and respond promptly.

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our Website.

13. Contact Us

Pitchre Real Estate
99 Grattan Street, Carlton 3053, Victoria
Info@pitchre.com.au
0404188908